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Access & Safety

Guidance on how to enter, train confidently and stay safe at all times.

Getting Access to the Gym

Using Our Members App

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Log in using the details we sent in the email titled “Download the App to Unlock the Gym”.

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To find your QR access code:

  1. Tap the profile icon in the top‑right corner of the app.

  2. Select Membership Card — your unique QR code will be ready to scan at the entrance.

Out‑of‑Hours Door Keypad Access

If you can't use our app or don’t have your phone, you can still enter using your entry code on the Out‑of‑Hours door keypad. Please note:

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  • Never share your PIN — it’s unique to you and helps keep the gym secure.

  • Always ensure the door closes fully behind you. No tailgating.

Training Safely

Know Your Limits

  • Only use equipment you’re confident with.

  • If you’re unsure, ask for an induction during staffed hours before attempting it alone.

Be Aware of Your Surroundings

Familiarise yourself with the location of:

  • Each emergency exit

  • Our Emergency Help Points (two‑way communication to our 24/7 monitoring team)

  • The First Aid Kits

Stay Connected

  • Keep your phone with you in case you need to call for help.

  • If you feel unwell or injure yourself, use an Emergency Help Point immediately.

Train Smart

  • Avoid pushing beyond your limits when training alone.

  • Where possible, train with a friend during unstaffed hours.

Our Safety Measures

How We Operate Safely

  • 24‑hour CCTV monitored by trained operators who make sure only members are allowed in the gym

  • Emergency Phones across the gym that will connect you to our 24/7 monitoring company

  • Secure entry system — every visit is logged so we know who’s in the building.

  • Regular safety audits and equipment checks.

  • Air conditioning and temperature control for a comfortable workout environment.

  • Free drinking water stations to keep you  hydrated

  • Music volume set to correct levels

Emergencies

Our Emergency Guides located all around the gym tell you what you need to do in an emergency, as well as how to contact us, or our 24/7 monitoring partner. Click the link below to view the guide.

Emergency Guide

Before You Train During Unstaffed Hours

Stay Safe Before You Start

  • Complete our Unstaffed Hours Safety Acknowledgement form to confirm you're aware how to train safely during unstaffed hours — it only takes one minute.

  • Make sure we have your up-to-date contact details.

  • Check you’re in good health and fit to train without immediate supervision.

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